Refund policy

Returns & Exchanges

We want you to love your gear. If it isn’t quite right, we’re happy to help.

Size Exchanges

We offer 30-day exchanges from the date you receive your order.

To be eligible for an exchange, your item must be:

Unworn and unwashed.
In its original condition.
Free from stains, odours or damage.
Returned with any original tags (where applicable).

Customers are responsible for the cost of returning the item to us.

Once we receive and inspect your return, we’ll send your replacement as soon as possible.

If your requested size is unavailable, we’ll contact you to arrange an alternative size, store credit or refund.

Returns

If you believe your item is faulty or you have received the wrong item, please contact us within 7 days of receiving your order.

Please include:

Your order number.
A description of the issue.
Clear photos if the item is damaged or faulty.

We’ll work with you to resolve the issue as quickly as possible.

Refunds

Refunds are available for faulty products or where required under the Australian Consumer Law.

We do not offer refunds for:

Change of mind.
Incorrect size selection.
Items that have been worn, washed or damaged after delivery.

Approved refunds will be processed back to your original payment method.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions about your order, shipping, returns or exchanges, please contact us at kustomconnections@outlook.com and we’ll be happy to help.

Please include your order number in all correspondence so we can assist you as quickly as possible.